Policy Information

Privacy Policy                                 Privacy-Policy(1)

Acceptable Usage Policy               Acceptable-Usage-Policy

Customer Complaints Policy         Customer-Complaints-Policy(1)

Fair Use Policy                                Fair-Use-Policy

Financial Hardship Policy              Financial_Hardship_Policy_v1.2_Sep_2013

Customer Service Guarantee       Customer-Service-Guarantee

Standard Form of Agreement       Standard-Form-of-Agreement

Protecting Our Customers            Protecting-Our-Customers-TCP-Code-29Oct2012

Sample Bill                                      Sample_Bill

Appointment of Advocate or Authorised rep Appointment_of_Advocate_or_Authorised_Rep

Unit Pricing 2min Call & Data Usage          2_min_calls_and_excess_data_cost-

Our Services What You Need to Know     Disclosure_Page_March_2014

International Roaming                                IMR_fact_sheet

Network Coverage

Mobile Coverage:

http://www.telstra.com.au/mobile-phones/coverage-networks/our-coverage/

http://www.optus.com.au/network/mobile/coverage

“Your Call Telecom (ABN 53 162 132 827) acts as a reseller of telecommunication services
and we use the networks of a number of principal carriers, including part of the 3/4G mobile network and capabilities of Telstra Corporation Limited (ABN 33 051 775 556), to provide these services. Your Call Telecom is fully responsible for supplying our mobile services to our customers and we are not affiliated or related to Telstra.”